Action Manager

Job Family Investigation
Job Sub Family Major Incident Room
Code INV-MIR-TL-Action Manager v1.0

Role Purpose

The Action Manager works alongside an investigation’s management team, undertaking ongoing reviews of the action queues, allocating outgoing actions based on the priority, as set by Senior Investigating Officer’s (SIO) policy guidance, and undertaking dynamic risk assessment and considering the skill set required to best complete the task. They continually monitor outstanding actions, obtaining progress updates on actions and ensuring that timescales are adhered to. They assess, with the SIO or another appropriate member of the investigation management team, if actions are still relevant to the wider aims of the investigation.

Key Accountabilities

  • Manage the resources of the enquiry team, allocating actions, tracking the progress of outstanding tasks and continually monitoring the status of actions to support an effective investigation.


  • Manage and support the enquiry team, including for welfare, ensuring that there are no issues, or potential concerns, that might inhibit or cause problems for either the officer(s) or the general public during the ongoing enquiries.


  • Support and provide guidance to less experienced team members to assist and aid their development and the effectiveness of the investigation.


  • Identify and monitor high priority actions to ensure there are sufficient resources allocated and that they are completed within specified timescales.


  • Implement the Senior Investigation Officer’s enquiry policy, ensuring that the priorities and timescales are adhered to and that the investigation remains focused on key lines of enquiry.


  • Identify actions that are no longer relevant and require referral to the SIO or Deputy SIO in order to provide justification for their removal from the outstanding action list.


  • Collaborate with the investigation management team to identify potential challenges or concerns that might impact the completion of outstanding or ongoing actions.


  • Ensure actions raised on HOLMES2 are raised in line with both correct priorities and with the SIO’s enquiry policy and support the effectiveness of the investigation.


  • Develop positive working relationships with other forces and other appropriate organisations, and where necessary acting as a point of contact to support the effectiveness of investigations.


All roles are expected to know, understand and act within the ethics and values of the Police Service.

The Competency and Values Framework (CVF) has six competencies that are clustered into three groups. Under each competency are three levels that show what behaviours will look like in practice.

It is suggested that this role should be operating or working towards the following levels of the CVF:

Resolute, compassionate and committed

Inclusive, enabling and visionary leadership

Intelligent, creative and informed policing

Education, Qualifications, Skills and Experience

Prior education and experience:

  • Experience of the investigative process or conducting investigations.


  • PIP2 desirable but not mandatory


  • Completion of the HOLMES2 Action Manager training course.


  • Experience of working in a supervisory capacity or applicable supervisory training.


  • Experience of Major Incident Room procedures including HOLMES


  • Able to set out logical arguments clearly, adapting language, form and message to meet the needs of different people/audiences.


  • Able to manage the introduction of new business process or ways of working at team level.


  • Able to develop and motivate a team and create strong engagement of individuals with their personal and team objectives and with Force values, behaviors and strategic priorities.


  • Able to identify exceptional situations that merit recognition and take appropriate action.


  • Able to identify situations that require disciplinary action and to respond appropriately.


  • Able to review and assess individual and team performance against expected standards, providing objective and effective feedback and ensuring corrective actions are taken where necessary.


  • Able to plan ahead; to allocate work appropriately within the team and to identify and mitigate risks to delivery.


  • Able to identify key stakeholders, understand potential roles and take appropriate steps to understand their needs and concerns.


  • Able to identify the strengths and weaknesses of partners and potential opportunities for collaboration

Continuing Professional Development (CPD)

  • Maintain PIP level 2 accreditation by keeping a record of recent experience of conducting different types of serious and complex investigations which evidences the knowledge and skills that you have gained.


  • Keep up-to-date with new and developing legislation (including current guidance on disclosure) and current national policing priorities e.g. vulnerability, that may impact on investigations.


  • Keep up-to-date with new approaches to evidence-based policing and apply these to the work


  • Understand the impact of the IOPC (Independent Office for Police Conduct) Learning the Lessons reports relating to investigation, e.g. importance of case file management.


  • Familiarise yourself with other relevant IOPC reports, e.g. Police use of force: evidence from complaints, investigations and public perception and relevant HMICFRS (Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services) reports e.g. PEEL Assessments.


  • Read the Crown Prosecution Service (CPS) guidance on investigative practices, ‘Relations with the Police’ and apply.


  • Regularly share good practice for investigations with colleagues e.g. contribute to relevant Knowledge Hub communities or deliver informal briefings.


  • Maintain a working knowledge of how other government agencies, such as the National Crime Agency (NCA) and Her Majesty’s Revenue & Customs (HMRC), can assist in the investigation of cases.


  • Work closely with colleagues in Intelligence, in order to develop strong procedures relating to turning intelligence into evidence


  • Coach and/or mentor less experienced colleagues.


  • Where appropriate, maintain knowledge and skills relating to work-based assessments in order to conduct these when necessary.


  • Maintain knowledge of the Major Incident Room Standardised Administration Procedures (MIRSAP).


  • Keep up-to-date with changes and updates to the HOLMES2 system.

Professional Registration/Licenses

PIP Accreditation

Assessed competence against relevant professional standards for this role is required to achieve PIP 2 Investigator accreditation. Maintenance of this accreditation requires the demonstration of continued competence against professional standards as well as evidence of CPD, in line with the College of Policing guidance.

Links to other Profiles

  • Office Manager
  • HOLMES Manager
  • Indexing Supervisor
  • Indexer
  • Exhibits Officer
  • Disclosure Officer
  • Analyst (MIR)
  • Reader
  • Receiver
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