Job Family Investigation
Job Sub Family Major Incident Room
Code INV-MIR-TL-Receiver v1.0

Role Purpose

The Receiver receives and reads all documentation entering the Major Incident Room (MIR) in order to check that it has been correctly completed and to assess whether fast-track actions should be raised. The receiver works closely with the Action Manager (AM) and the Office Manager (OM) and should be the most up to date, within the MIR, on the current state of the enquiry.

Key Accountabilities

  • Receive actions and documents from enquiry officers to ensure all documentation entering the MIR is processed in line with relevant guidance and legislation.


  • Work closely with the Office Manager and Action Manager, where necessary prioritising the way documentation is handled, and provide them with the most up to date information about the state of the enquiry.


  • Assess documents for security levels, priorities and Government Security Classifications (GSC) in order to determine whether fast-track actions should be raised and to ensure the appropriate GSC marking.


  • Receive and assess actions, including those requiring urgent attention and those as defined by the policy of the Senior Investigative Officer (SIO), and ensure all relevant processes and procedures are adhered to.


All roles are expected to know, understand and act within the ethics and values of the Police Service.

The Competency and Values Framework (CVF) has six competencies that are clustered into three groups. Under each competency are three levels that show what behaviours will look like in practice.

It is suggested that this role should be operating or working towards the following levels of the CVF:

Resolute, compassionate and committed

Inclusive, enabling and visionary leadership

Intelligent, creative and informed policing

Education, Qualifications, Skills and Experience

Prior education and experience:

  • Experience of the investigative process and conducting investigations.


  • PIP2 accredited.


  • Experience in working in a supervisory capacity or applicable supervisory training.


  • Experience of Major Incident Room procedures including HOLMES, Action Management and Document Reading.


  • Able to set out logical arguments clearly, adapting language, form and message to meet the needs of different people/audiences.


  • Able to manage the introduction of new business process or ways of working at team level.


  • Able to develop and motivate a team and create strong engagement of individuals with their personal and team objectives and with Force values, behaviors and strategic priorities.


  • Able to identify exceptional situations that merit recognition and take appropriate action.


  • Able to identify situations that require disciplinary action and to respond appropriately.


  • Able to review and assess individual and team performance against expected standards, providing objective and effective feedback and ensuring corrective actions are taken where necessary.


  • Able to plan ahead; to allocate work appropriately within the team and to identify and mitigate risks to delivery.


  • Able to identify key stakeholders, understand potential roles and take appropriate steps to understand their needs and concerns.

Continuing Professional Development (CPD)

  • Maintain PIP2 accreditation by keeping a record of recent experience of conducting different types of serious and complex investigations which evidences the knowledge and skills that you have gained.


  • Keep up-to-date with new and developing legislation including current guidance on disclosure, and current national policing priorities that may impact on investigations e.g. vulnerability.


  • Keep up-to-date with new approaches to evidence-based policing and apply these to the work


  • Understand the impact of the IOPC (Independent Office for Police Conduct) Learning the Lessons reports relating to investigation e.g. importance of case file management.


  • Familiarise yourself with other relevant IOPC reports, e.g. police use of force: evidence from complaints, investigations and public perception and relevant HMICFRS (Her Majesty’s Inspectorate of Constabulary and Fire and Rescue Services) reports e.g. PEEL Assessments.


  • Read and apply the CPS (Crown Prosecution Service) guidance on investigative practices and relations with the police.


  • Regularly share good practice for investigations with colleagues e.g. contribute to relevant Knowledge Hub communities or deliver informal briefings.


  • Maintain a working knowledge of how other government agencies, such as the National Crime Agency (NCA) and Her Majesty’s Revenue & Customs (HMRC) can assist in the investigation of cases.


  • Work closely with colleagues in Intelligence, in order to develop strong procedures relating to turning intelligence into evidence.


  • Coach and/or mentor less experienced colleagues.


  • Where appropriate, maintain knowledge and skills relating to work-based assessments in order to conduct these when necessary.


  • Maintain knowledge of the Major Incident Room Standardised Administration Procedures (MIRSAP).


  • Keep up-to-date with changes and updates to the HOLMES2 system.

Professional Registration/Licenses

Not applicable

Links to other Profiles

  • Office Manager
  • HOLMES Manager
  • Indexing Supervisor
  • Indexer
  • Exhibits Officer
  • Disclosure Officer
  • Analyst (MIR)
  • Reader
  • Action Manager
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