Change management level 5

Skill overview description

This skill is about demonstrating the willingness, flexibility and ability to adapt and continue to perform effectively when organisational and/or situational circumstances change. It is also concerned with supporting others (colleagues, external partners, public) in implementing changes and demonstrating the knowledge, skills and behaviours to enable new and productive ways of working, even during difficult phases of change.

Change management level 5

1. I create strategic organisational change that reshapes the services or functions provided by the organisation, to deliver appropriate responses to emerging trends and issues.
2. I pursue and implement with determination, new, creative and potentially complex change initiatives that involve multiple stakeholders and leadership teams, bringing about improved service efficiencies and responsiveness.
3. I challenge leadership teams where organisational structures, administration processes and/or decision-making impede strategic change priorities.
4. I lead the organisation through critical change, working resolutely to understand and overcome reasons for specific behaviours which challenge or obstruct required changes in the organisation’s culture and/or performance.

Developing your change management skills

Awaiting a range of resources that can support the development of this skill.