Family Liaison Co-ordinator (FLC)

Job Family Investigation
Job Sub Family Family Liaison
Code INV-FL-ME-Family Liaison Co-ordinator V1.0

Role Purpose

The Family Liaison Co-ordinator (FLC) manages the deployments of Family Liaison Officers (FLOs) and Family Liaison Advisors (FLAs) within a service and are responsible for providing or arranging support, guidance and development opportunities for the family liaison community.

Key Accountabilities

  • Co-ordinate the day-to-day management of Family Liaison Advisor (FLA) and Family Liaison Officer (FLO) deployments to ensure an appropriate response to incidents of homicide, mass disaster and roads policing fatalities.
  • Provide a point of contact for FLOs to enable them to access specialised advice and guidance from the family liaison community, enabling the sharing of best practice to support ongoing responses.
  • Maintain a register of contact details of appropriate organisations, lay people and professional consultants to assist FLOs in their work with families.
  • Co-ordinate FLO peer support and ensure that FLOs receive or have access to welfare and occupational support and advice to mitigate the emotional demands of their work.
  • Provide an independent channel for FLO debriefing to identify and share good practice.
  • Liaise regionally and nationally to gather and share best practice for implementation within own force area to drive continuous improvement.
  • Co-ordinate Continuing Professional Development (CPD) events in line with training needs and national guidance to maintain and enhance the competency of FLOs and FLAs.


All roles are expected to know, understand and act within the ethics and values of the Police Service.

The Competency and Values Framework (CVF) has six competencies that are clustered into three groups. Under each competency are three levels that show what behaviours will look like in practice.

It is suggested that this role should be operating or working towards the following levels of the CVF:

Resolute, compassionate and committed

Inclusive, enabling and visionary leadership

Intelligent, creative and informed policing

Education, Qualifications, Skills and Experience

Prior education and experience:

  • Experience of supervising a team or experience of performing the role of a Family Liaison Advisor or Family Liaison Officer.
  • Recent and up to date completion of Ante Mortem Training (including completion of Interpol AM Forms).
  • Experienced PIP Level 2 investigator (crime FLC)
  • Experienced investigator for Road Policing (roads policing FLC)
  • Attend an accredited Family Liaison Coordinator’s Course, provided by a qualified police trainer, or College of Policing Associate Trainer or equivalent



  • Able to plan to short and medium-term cycles, to coordinate a range of activities appropriately within the function, to match these to available resources, and to identify and mitigate known risks to delivery.
  • Able to develop and motivate a team and create strong engagement of individuals with their personal and team objectives and with Force values, behaviours and strategic priorities.
  • Able to develop and implement an effective stakeholder relationship plan which develops trust and enables contributions.
  • Able to engage a variety of audiences through a range of media to inform and/or persuade.
  • Skilled in setting, monitoring and enabling high performance against team and individual performance objectives.
  • Able to identify potential applications of new or improved practices related to own area of work to improve ways of working.
  • Able to contribute to resource planning, to manage financial budgets and utilise commercial acumen to make risk-based decisions that deliver effective outcomes within the resources allocated.
  • Able to seek out and identify a range of information to identify patterns, trends and options, to solve multifaceted and complex problems.
  • Skilled in coaching and mentoring to enable appropriate career and professional development.
  • Able to manage the delivery of change initiatives within own team.
  • Able to maintain personal resilience and wellbeing in complex and challenging situations



Continuing Professional Development (CPD)

  • Maintain knowledge and understanding of College of Policing Authorised Professional Practice on Family Liaison, and related local policy.
  • Maintain knowledge and understanding of legislation and related codes of practice relevant to your role, for example, the Code of Practice for Victims of Crime 2015, Criminal Procedure and Investigations Act 1996, and the Youth Justice and Criminal Evidence Act 1999.
  • Keep up to date with guidance and best practice on vulnerability.
  • Keep up to date with new approaches to evidence based policing.
  • Maintain working knowledge of available support services, for example the range of services provided by victim support charities.
  • Keep up to date with, and share best practice and guidance, for example information from National Family Liaison Meetings.
  • Maintain knowledge and understanding of performance management processes and ensure they are implemented effectively when managing teams.
  • Complete all annual and mandatory training.
  • Keep up to date with guidance and best practice on health, safety and welfare.

Professional Registration/Licenses

Not applicable.

Links to other Profiles

  • Family Liaison Advisor
  • Family Liaison Officer
Leave Feedback