Job Family Investigation
Job Sub Family Major Incident Room
Code INV-MIR-SD-Indexer v1.0

Role Purpose

The Indexer is responsible for the registration and indexing of the documentation that is generated and received during an investigation. They are also responsible for raising any actions in line with established procedure, as indicated by the Receiver and/or Reader.

Dependent on the scale and nature of the investigation the role of Indexer can be split into three separate roles: Indexer, Action Raiser and Registrar with the tasks separated as indicated above.

Key Accountabilities

  • Develop and implement an indexing system within HOLMES2 for the categorising of information and items gathered during an investigation to ensure that they are effectively organised and structured within the HOLMES2 database.


  • Process and index documentation relating to an investigation, ensuring indexing policies and national and local guidelines are applied to support the investigative and disclosure processes.


  • Handle documentation and messages relating to an investigation in line with established national and local guidance to ensure that documentation is dealt with in an effective fashion and to support the investigative process.


  • Comply with all applicable legislation, national and local policies and guidance relating to the handling, processing and storing of documentation and data.


  • Raise actions as directed and required, ensuring local and national guidelines relating to terms and timescales for the actions are used to ensure that investigative aims and objectives are met.


  • Support the investigative team by acting as a point of contact to provide expert guidance on the use of HOLMES2 to support the investigation.


All roles are expected to know, understand and act within the ethics and values of the Police Service.

The Competency and Values Framework (CVF) has six competencies that are clustered into three groups. Under each competency are three levels that show what behaviours will look like in practice.

It is suggested that this role should be operating or working towards the following levels of the CVF:

Resolute, compassionate and committed

Inclusive, enabling and visionary leadership

Intelligent, creative and informed policing

Education, Qualifications, Skills and Experience

Prior education and experience:

  • Experience of the investigative process or conducting investigations.


  • PIP 2 desirable but not mandatory


  • Working knowledge of Major Incident Room Standardised Administration Procedures (MIRSAP).


  • Knowledge and experience of working in a Major Incident Room.


  • Completion of the HOLMES2 Indexer training course.


  • Detailed knowledge of the HOLMES2 system and its use in an investigation.



  • Good communication skills with the ability to listen, empathise, provide support and adapt language, form, and message to meet the needs of different people and audiences.


  • Skilled in the use of specialist IT packages, systems and/or databases to fulfil role requirements.


  • Able to break down a complex problem into component parts and determine appropriate action in investigations.


  • Ability to work effectively in a team to achieve shared objectives, demonstrating awareness of individual differences and providing support and advice as required.


  • Able to review own performance objectively and to develop and follow an appropriate improvement plan.


  • Able to appropriately prioritise and plan own work.


  • Able to proactively develop effective working relationships with colleagues, partners and other stakeholders.


  • Able to produce clear and concise reports and other documents within best practice procedures.

Continuing Professional Development (CPD)

  • Maintain knowledge of local and national guidance and legislation relating to the role.


  • Maintain knowledge of the investigative process and any changes to local and national guidance and legislation relating to investigation.


  • Identify and share good practice relating to a local and national context.


  • Maintain knowledge of the Major Incident Room Standardised Administration Procedures (MIRSAP).


  • Keep up-to-date with changes and updates to the HOLMES2 system

Professional Registration/Licenses

Not applicable

Links to other Profiles

  • Office Manager
  • Action Manager
  • HOLMES Manager
  • Disclosure Officer
  • Exhibits Officer
  • Analyst
  • Indexing Supervisor
  • Receiver
  • Document Reader
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