NPAS Base Manager

Job Family Operational Support
Job Sub Family Specialists Operations
Code OPS-SPOP-TL-NPAS Base Manager v1.0

Role Purpose

Supervise and direct ground and flight operations within a specified base/geographical area ensuring that NPAS consistently provides a safe and efficient service to its national stakeholder base.

Key Accountabilities

• Manage the performance, attendance and wellbeing of police officers and staff against the required standards to ensure they are dealt with and supported in accordance with current policies and procedures.

• Direct and support NPAS ground and flight operations from their allocated base, liaising with the assistant operations directors, operations centre manager and other colleagues to ensure efficient operation.

• Review service delivery, processes and training to ensure compliance with existing and new legislative requirements, providing specialist advice and guidance to senior internal and external stakeholders in the planning and deployment of air assets to reduce threat, harm and risk at a local, regional and national level.

• Ensure the requirements of the operations manual and flying staff instructions are met.

• Represent NPAS at regional and national fora as required, negotiating with force SPoCs/planning teams regarding operational and staffing management ensuring that any issues of concern are raised with their assistant operations director.

• Quality assure the local service provided by the contracted maintenance organisation, ensuring work and invoicing reflects what was authorised and is in accordance with required standards.

• Apply the principles “Just Culture” in the management of operating crews, undertaking regular local compliance audits to ensure compliance with FTL safety management systems and other statutory requirements.

• Support the assistant operations director in developing and maintaining their regions safety action group, implementing performance frameworks, tasking, intelligence and accountability processes alongside colleagues, bringing any items of particular concern to the director of operations and head of aviation safety in the first instance.


All roles are expected to know, understand and act within the ethics and values of the Police Service.

The Competency and Values Framework (CVF) has six competencies that are clustered into three groups. Under each competency are three levels that show what behaviours will look like in practice.

It is suggested that this role should be operating or working towards the following levels of the CVF:

Resolute, compassionate and committed

Inclusive, enabling and visionary leadership

Intelligent, creative and informed policing

Education, Qualifications, Skills and Experience

Prior education and experience:

• Awareness and understanding of the principles of providing air support to police services and the ability to interpret aviation legislation, including the air navigation order and air operations manual.

• A demonstrable understanding of policing, ideally gained from within a policing environment in order to provide a support service to the front line to agreed service standards.


• Able to set out logical arguments clearly, adapting language, form and message to meet the needs of different people / audiences.

• Skilled in using specialised software related to own area of work to extract, analyse and report on data.

• Able to use organisational financial systems appropriately and manage budgets.

• Able to manage the introduction of new business processes or ways of working at team level.

• Able to identify cause and effect and develop a course of action designed to target root causes and mitigate risks.

• Able to develop and motivate a team and create strong engagement of individuals with their personal and team objectives and with Force values, behaviours and strategic priorities.

• Able to identify exceptional situations that merit recognition and to take appropriate action.

• Able to identify situations that require disciplinary action and to respond appropriately.

• Able to review and assess individual and team performance against expected standards, providing objective and effective feedback and ensuring corrective actions are taken where necessary.

• Able to plan ahead; to allocate work appropriately within the team and to identify and mitigate risks to delivery.

• Able to identify key stakeholders, understand potential roles and to take appropriate steps to understand their needs and concerns.

• Able to identify the strengths and weaknesses of partners and potential opportunities for collaboration.

Continuing Professional Development (CPD)

• Keep up to date with changing legislation and current national priorities relating to all key areas within policing and how this may affect you in your role.

• Keep up to date with guidance on conducting assessments for Performance Development Review (PDR) process.

• Ensure knowledge of your line-manager responsibilities in relation to Assessment and Recognition of Competence (ARC) procedures.

• Maintain knowledge and skills relating to work based assessments.

• Ensure all decision making is in line with the National Decision Model.

• Ensure that Case File Management follows current best practice.

• Keep up to date with guidance and best practice on vulnerability.

• Keep up to date with new approaches to evidence based policing.

Professional Registration/Licenses

Not applicable.

Links to other Profiles

Tactical Flight Officer

NPAS Line Pilot

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