Professional Standards Manager

Job Family Business Support
Job Sub Family Professional Standards
Code BUS-PRO-ME-Professional Standards Manager V1.0

Role Purpose

To prevent and investigate matters relating to conduct and counter corruption within Force, to establish and maintain effective working relationships with relevant partner agencies and professional bodies to support the investigative processes.

Key Accountabilities

• Lead Professional Standards investigations, ensuring full compliance with applicable legislation and local and national guidance to ensure Professional Standards investigations are carried out effectively

• Develop professional working relationships with partner agencies, staff associations and professional bodies to ensure investigations into public complaints and conduct matters are dealt with efficiently

• Engage with applicable intelligence models, principles and processes, maximising intelligence opportunities to prevent and investigate corruption and misconduct matters within force

• Drive developments, improvements, and standards and maintain a detailed awareness of Professional Standards investigations to ensure efficiency and consistency and effective use of resources

• Provide leadership and direction to staff, providing mentoring/coaching, empowerment, guidance and support in order to maximise their development, efficiency, and morale

• Hold oversight and make decisions where appropriate for all Professional Standards Investigations to drive consistency in investigations

• Promote force and national Health and Safety and Equal Opportunities policies and legislation to maintain a safe and effective work place


All roles are expected to know, understand and act within the ethics and values of the Police Service.

The Competency and Values Framework (CVF) has six competencies that are clustered into three groups. Under each competency are three levels that show what behaviours will look like in practice.

It is suggested that this role should be operating or working towards the following levels of the CVF:

Resolute, compassionate and committed

Inclusive, enabling and visionary leadership

Intelligent, creative and informed policing

Education, Qualifications, Skills and Experience

Prior education and experience:
• Significant experience in conducting serious and complex investigations as an Investigator (PIP 2)

• Experience in leading investigations into serious crimes

• Experience in applying legislative and procedural requirements to achieve investigation aims

• Experience in successfully managing, motivating, leading and developing a team/department

• Able to engage with a variety of audiences through a range of media to inform and persuade

• Able to identify potential applications of new or improved technologies related to own area of work to improve working practices

• Able to contribute to resource planning, to manage financial budgets and utilising business acumen to make risk-based decisions that deliver effective outcomes within resources allocated

• Able to manage the delivery of initiatives that change the structure of the organisation and or roles of staff and officers

• Able to seek out and identify a range of information to identify patterns, trends and options, to solve multifaceted and complex problems

• Able to develop and motivate a team and create strong engagement of individuals with their personal and team objectives and with Force values, behaviours and strategic priorities

• Able to identify exceptional situations that merit recognition and to take appropriate action

• Able to identify situations that require disciplinary action and respond appropriately

• Skilled in setting team and individual performance objectives, monitoring performance, assessing progress and identifying emerging risks, issues and opportunities, and taking corrective steps as required to ensure that the right results are achieved

• Able to plan short to medium term cycles, to coordinate a range of activities appropriately within the function, to match these to available resources, and to identify and mitigate known risks to delivery

• Able to develop and implement a stakeholder relationship plan; to develop trust; to capitalise on strengths and enable contributions and to ensure that stakeholders’ needs and concerns are fully understood and responded to in an appropriate way

Continuing Professional Development (CPD)

• Maintain an up to date understanding of College of Policing Professional Standards and National Guidance, and any local Professional Standards policy

• Ensure a record of recent experience of Professional Standards Investigations, is maintained and evidences the knowledge and skills that you have gained as part of maintaining PIP accreditation

• Regularly share best practice for Professional Standards investigations with colleagues e.g. contribute to relevant POLKA communities or deliver informal briefings in force

• Maintain a working knowledge of how other government agencies, such as the National Crime Agency (NCA) and Her Majesty’s Revenue & Customs (HMRC), can assist in the investigation of cases

• Understand the impact of the IOPC (Independent Office for Police Conduct) Learning the Lessons reports relating to investigation, e.g. importance of case file management

• Complete all annual and mandatory training as required by local and national requirements

• Maintain and develop people and team management skills

Professional Registration/Licenses

• Not applicable

Links to other Profiles

• Head of Professional Standards
• Professional Standards/Counter Corruption Senior Manager
• Professional Standards/Counter Corruption Manager
• Professional Standards/Counter Corruption Supervisor
• Professional Standards Hearings Officer
• Professional Standards Investigator
• Professional Standards Researcher
• Professional Standards Complaints Administrator

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