Support Officer

Job Family Intelligence
Job Sub Family Intelligence
Code INT-INT-SD-Support Officer v2.2

Role Purpose

The Intelligence Support Officer provides information and data management and broad administrative support as part of an intelligence unit.

Key Accountabilities

  • Receipt and assess of information and maintenance of record management systems, ensuring that there is an effective record management and audit trail. Receive queries and transfer calls as first point of contact, maintaining confidentiality to ensure queries and requests are dealt with efficiently and effectively.
  • Undertake system checks and searches, including to verify and cross-reference validity of information to identify and communicate links between different pieces of information, where required, to support colleagues in the intelligence and analytical functions.
  • Identify and assess threat, risk of harm and opportunity for interventions, and to escalate intelligence to the appropriate person promptly for further action to support operations and live-time operational activities (e.g. serving warrants, football intelligence).
  • Disseminate intelligence/ information, where required, in line with national standards, to support and ongoing operations and aid with achievement of forces policing objectives.
  • Develop briefings which have a clear purpose of either imparting information or generating operational activity to support and ongoing operations and aid with achievement of forces policing objectives.
  • Develop relationships with colleagues and team members to further operational awareness of roles and to support partnership working.
  • Undertake a range of administrative activities, such as arranging meetings, to assist the department in meeting its objectives.
  • Maintain awareness of innovation within intelligence to ensure implementation of latest techniques and tactics, best practice, and information relevant to the role.
  • Adhere to all legal frameworks, key working principles, policies and guidance relevant to the role.


All roles are expected to know, understand and act within the ethics and values of the Police Service.

The Competency and Values Framework (CVF) has six competencies that are clustered into three groups. Under each competency are three levels that show what behaviours will look like in practice.

It is suggested that this role should be operating or working towards the following levels of the CVF:

Resolute, compassionate and committed

Inclusive, enabling and visionary leadership

Intelligent, creative and informed policing

Education, Qualifications, Skills and Experience

Prior Education and Experience:

  • Willing to undertake College of Policing Intelligence Professionalisation Programme (IPP) Certification (to complete within 12 months of appointment).
  • Willing to undertake College of Policing training programme (Introduction to Intelligence and Introduction to Research)
  • Willing to develop knowledge in relevant legislation, policy, and guidelines (e.g. Intelligence, APP, Freedom of Information Act, MoPI, GDPR).
  • Knowledge of National Intelligence Model (NIM).
  • Develop knowledge of associated issues and risks to policing and other government agencies.
  • Experience of checking, recording and retrieving information from a database.


  • Good communication skills with the ability to listen to others and transmit and receive information effectively.
  • Ability to prioritise and plan own work and manage own time effectively to meet objectives and deadlines.
  • Skilled in the use of use standard IT packages, systems and/or databases to enter, record, and retrieve information effectively.
  • Able to interpret and apply guidance to a specific activity.
  • Good team working skills demonstrating awareness of individual differences and providing support as required.

Continuing Professional Development (CPD)

  • CPD is ongoing; it enables the individual, in collaboration with their organisation, to maintain, develop and gain recognition for existing and new professional skills, knowledge and competence. It is undertaken to ensure we continue to provide high quality policing to keep the public safe and help to drive career aspirations. More information on how to plan CPD can be found here.

    Discussion of CPD is usually included as part of a Professional Development Review (PDR). PDR is a tool to support police officers and staff to take ownership of their professional development and plan career progression. More information on how to use a PDR for development can be found here.

    This section has three parts:

    1. annual learning/mandatory training/accreditation requirements
    2. signposting to suggested activities and resources for the individual to maintain and enhance competence and professional development in the role, and
    3. any ongoing professional registration and/or licensing requirements of the role)

    Annual learning/accreditation requirements
    (Outlines mandatory/annual learning or requirements to maintain accreditation in the role. Please note any exemption is at Chief Constable discretion, in line with local force policy.)
    There is a minimum CPD requirement for this role which maintains professional competency and IPP certification.

    Full details for the requirements can be found on College Learn in the IPP CPD framework document for the Intelligence Support Officer or by speaking to your local IPP lead.

    Professional development
    In order to keep up to date with new approaches to evidence based policing, and new technological approaches within the intelligence field, the following should be considered:
    Keep up to date with relevant national guidance:

    • Secondment to IPP partner agencies
    • Undertaking one of the specialist IPP endorsements.
    • Completion of the mandatory CPD requirements also offers opportunities for developing further skills that can support further progression and development.

Professional Registration/Licenses

IPP Accreditation and Registration

Assessed competence against the relevant professional standards for this function is required to achieve IPP accreditation and registration. Maintenance of this accreditation requires the demonstration of continued competence against professional standards, as well as evidence of CPD, in line with the College’s Model.

Links to other Profiles

  • Intelligence Analyst
  • Intelligence Officer
  • Intelligence Researcher
Leave Feedback