Response Sergeant

Job Family Community Policing
Job Sub Family Response Policing
Code COM-RESP-TL-Response Sergeant V1.0

Role Purpose

Response Sergeants provide daily supervision, guidance and support of constables and coordinate, monitor and where necessary respond to frontline policing activity.

Key Accountabilities

  • Supervise and provide visible and effective leadership to a team of officers, managing their wellbeing and welfare and ensuring appropriate care and support is in place to enable an effective Response policing service.
  • Support individuals by assessing capabilities and needs, agreeing appropriate plans and activities to enable personal and professional development and potential progression.
  • Monitor and manage the performance of a Response team and the individuals in the team, devising and implementing effective strategies to identify issues and improve team/individual performance to ensure adherence to professional standards and contribute to the achievement of service objectives.
  • Negotiate with other teams and departments, balancing threat, harm, risk and vulnerability in order to ensure an effective service.
  • Provide specialist advice and guidance to ensure that Response policing is delivered within appropriate policies and legislation and achieves the best possible outcomes.
  • Co-ordinate and control appropriate front line responses and investigations, directing activities and resources, managing risks and reviewing progress to deliver effective Response policing that supports law enforcement and enables public safety.
  • Supervise and monitor the handling and submission of information, intelligence, evidence and record keeping, ensuring alignment with legislation, policies and guidance to enable effective law enforcement and the initiation of criminal proceedings.
  • Take tactical control of an incident in support of the initial Response officers, and where appropriate liaise with supervision, partners and other agencies to develop initial and dynamic working strategies.
  • Employ and communicate effective processes to interpret and convert strategic objectives into tactical options and capabilities.


All roles are expected to know, understand and act within the ethics and values of the Police Service.

The Competency and Values Framework (CVF) has six competencies that are clustered into three groups. Under each competency are three levels that show what behaviours will look like in practice.

It is suggested that this role should be operating or working towards the following levels of the CVF:

Resolute, compassionate and committed

Inclusive, enabling and visionary leadership

Intelligent, creative and informed policing

Education, Qualifications, Skills and Experience

Prior Education and Experience:

  • Substantive Sergeant or have met the promotion requirements as defined in the National Police Promotion Framework (NPPF).
  • Experience of attending incidents and problem solving, particularly in difficult circumstances, including major and critical incidents and in the application of Joint Emergency Services Interoperability Programme (JESIP) principles
  • Experience of applying the National Decision Model and the 10 Principles of Risk.


  • Strong communication skills with the ability to set out logical arguments clearly, adapting language, form and message to meet the needs of different people/audiences.
  • Able to develop and motivate a team and create strong engagement of individuals with their personal and team objectives and with Force values, behaviours and strategic priorities.
  • Able to review and assess own, individual and team performance against expected standards, providing objective and effective feedback and ensuring corrective actions are taken where necessary.
  • Able to coach and mentor colleagues to enable appropriate career and professional development.
  • Able to plan ahead and allocate work appropriately within the team.
  • Able to identify key stakeholders, understand potential roles and to take appropriate steps to understand their needs and concerns and develop excellent working relationships.
  • Problem solving skills with the ability to identify cause and effect and develop a course of action, drawing on evidence base, designed to target root causes, mitigate risks and manage impacts.
  • Able to critically question and identify potential opportunities to enhance efficiency and/or effectiveness across own team.
  • Able to identify, analyse, and manage risk to inform balanced, proportionate evidenced-based decisions.
  • Able to manage the introduction of new processes or ways of working at team level.
  • Skilled in using specialised software related to own area of work to extract, analyse, plan and report on data.
  • Able to develop and maintain professional resilience and wellbeing in oneself and others in dealing with complex and challenging situations.
  • Able to provide first aid to an appropriate level.
  • Skilled in applying personal safety tactics, including de-escalation through effective communication and the use of appropriate tactical options, including equipment and restraints.

Continuing Professional Development (CPD)

  • Maintain knowledge and understanding of Police Regulations and College of Policing Guidance, best practice and any local policy applicable to the operational police context and leading and managing teams.
  • Maintain and update key knowledge, understanding and skills relating to legislation policy and practice across all functional policing areas of operational responsibility.
  • Maintain knowledge and understanding of new approaches identified by evidence based policing research and problem solving and team working and synthesise these into working practice.
  • Maintain a working knowledge and understanding of new and evolving crime threats and priorities; and current best practice to tackle these in order to enable a pro-active and preventative approach.
  • Maintain personal resilience through understanding the health and wellbeing of yourself and others.
  • Identify and share ways to enable continuous and public-focused improvement to the service.
  • Maintain knowledge and understanding of performance management process and ensure they are implemented effectively when managing teams.
  • Complete all annual and mandatory training.

Professional Registration/Licenses

Not applicable.

Links to other Profiles

  • Sergeant
  • Response Inspector
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