Skill overview description
This skill is about the ability to work confidently and effectively with other people in a variety of contexts and situations, listening to and understanding what is important to others. It is also about the ability to build operationally effective relationships and break down barriers, including recognising and valuing cultural and other differences to create a working environment which helps achieve positive performance outcomes.
Relationship management level 3
- I listen to and ensure stakeholders’ needs and concerns are fully understood and take care to respond to these in timely and appropriate way.
- I use different skills to check understanding and build trust-based, collaborative and productive working partnerships with others.
- I create stakeholder relationship plans and act on these to achieve results in partnership with others.
- I am able to act as a liaison between different stakeholder groups.
Developing your relationship management skills
Awaiting a range of resources that can support the development of this skill.